Terms and conditions


General


Vaporetto.fi (FI31614005) online shop by T:mi Joni Lehtinen sells products to private persons in Finland and abroad. We reserve all rights to change the terms and conditions, and the prices. All prices include the VAT.

Contact us:

info@vaporetto.fi

+358 45 133 1360

Papinkatu 21 F29 33200 Tampere, Finland


Orders


Orders are collected from the online shop by adding the selected boat trip or product to the shopping cart. The order is confirmed by using the check-out functionality of the online shop to pay for the order. By confirming an order, you accept these terms and conditions, boat trip and product pricing and shipping costs. An e-mail confirmation will be delivered at the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown.


Payment


Visma Pay (Visma Payments Oy, business-id FI24865594) is the payment facilitator of the online shop. Visma Payments Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Visma Payments Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. 

Read more about Visma Pay: https://www.visma.fi/vismapay/ 

Our second payment facilitator is PayPal (europe), and PayPal allows any business or individual with an email address to securely, conveniently and cost-effectively send and receive payments online. PayPal's service, which lets users send payments for free, can be used from computers or web-enabled mobile phones.

Read more about PayPal: https://www.paypal.com 


Payment methods


With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Fellow Lasku, Fellow Yrityslasku, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. 

Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Fellow Yrityslasku: Fellow Yrityslasku normal payment term is 14 days. If desired, the payment period can be extended up to 60 days. Fellow Yrityslasku has credit limit of 5000 €. If your company needs higher credit limit, you may contact Fellow customer service. Fellow Yrityslasku is made possible by Fellow Bank Oyj. More information about Fellow Yrityslasku are available at: https://www.fellowbank.com

Contact Visma Pay

Visma Payments Oy (business-id FI24865594)

E-mail: helpdesk@vismapay.com

Telephone: +358 9 315 42 037 (workdays 8-16)

Address: Brahenkatu 4, 53100 Lappeenranta, Finland


Your PayPal wallet securely stores your credit card, debit card, and bank account information in one place, so choosing your payment option at checkout is a breeze. It’s free to use PayPal to donate or to pay for a purchase or any other type of commercial transaction unless it involves a currency conversion. See more from here: https://www.paypal.com/uk/webapps/mpp/paypal-fees 

Contact PayPal:

E-Mail: enquiry@paypal.com 

PayPal (Europe) S.à r.l. et Cie, S.C.A.

22-24 Boulevard Royal

L-2449 Luxembourg


We have also an option for a card payment at counter for travel without reservations, or for the reservations where payment with card has been selected at the time of placing an order. We have also an option to use gift card, which can only be used once and are valid 365 days from purchase. We cannot receive payments in cash.


Delivery and delivery costs


An e-mail confirmation will be delivered at the time of confirming the order. The e-mail confirmation lists the products ordered and the price breakdown. There are no delivery costs, and delivery is about immediate considering data transfer between the systems and your service provider.


Cancellations


The customer has right to cancel an order before the order and service is delivered. The cancellation must be done in written by an e-mail to the customer support of the online shop. The consumer has a right to file a dispute in the Consumer Disputes Board in a case of dispute between the online shop and the consumer.

  • You will have full refund in case of cancellations due to weather or other conditions explained by our company
  • You will have full refund in case of cancellation one day before the travel due to any own cause
  • You will have half refund in case of cancellation on day of travel due to any own cause 
  • You will not have any refund if missing the departure time or your group having any other cause preventing the start of the journey


Customer service


Contact customer service in case of any problems placing an order, delivery of confirmation and materials, or service itself including possible cancellations: